Terms & Conditions for Membership
Terms and Conditions

Definitions Oundle School Sports Centre (Centre),

Oundle School Sports Centre
Milton Road
Oundle
Peterborough
PE8 4AB

Owned by Oundle School and administered and managed on the School`s behalf by Oundle School Enterprises Limited (OSE), company registered in England with company no. 2329428 whose registered office is at The Bursary, Church Street, Oundle, Peterborough PE8 4EE
Definitions
- Oundle School Sports Centre, the "Centre" forms part of a school campus. The security and integrity of the campus is managed. A site map is "displayed". Areas/ Facilities not highlighted are permanently outside of the terms of the agreement and "Out of Bound"
- "Centre" Buildings facilities grounds services and activities supplied to all users
- "Users" are Pupils/OS/LJS staff/members/guests/pay-and-play persons, groups, visiting teams and spectators.
- "Manager" individual charged with the management of the centre.
- "Duty Manager" person in day-to-day charge of the activity within the centre.
- "Month" calendar month.
- "Frozen membership" access and payments are stopped with the agreement of the Manager.
- "Suspended membership" access rights are suspended for a limited period
- "Pupil" Child registered as a pupil at Laxton Junior School or Oundle School - "Adult" Lead Parent/Sponsor/Responsible adult/ Guardian 18 + who counter sign minor`s /junior`s membership application guaranteeing payment and accepting T & C on behalf of the minor
- "Membership": a person, couple, family, or group granted access to facilities and activity in accordance with a specific contract.
- "Displayed" Terms and Conditions; Code of conduct; Policy; Fees and other material pertaining to membership and other users are considered as being, communicated and accessible when stated as "Displayed". Reference to "Displayed" documents/information will appear in Terms & Condition; specific email; and web site. Such, material will be "Displayed on internal notice boards, the web site, printed version at reception. Confirmation emails and contracts.
- "Activity & Class programme": Schedule of activity and access to the Centre.
- "Tag"; Document issued when parking contravenes the parking policy.
- "Tagged" Vehicles information is recorded and members/users informed of impact and policy.

Terms applicable to membership contracts
1. Membership is a contract for access to the Centre. Membership does not infer or assign rights to a body/person. No relationship, beyond facilitating access to facilities and activity.
2. Membership applicants must be over 18 years. All persons associated with the membership over 18 sign an application. Adults counter sign application for users under 18 years. The primary adult member in a family sign on behalf of all junior members.
3. The management reserves the right to withhold membership which is granted at the sole discretion of OSE Director
4. The Manager reserves the right to add, delete or otherwise amend from time to time these Terms and Conditions. Any such alterations will be "Displayed". Temporary alterations will be "Displayed" internally and where applicable communicated directly.
5. Pupils supplementary terms and conditions are shown at appendix 1.
6. Codes of Conduct and centre Rules are "Displayed". Forming part of the terms and conditions members are required to familiarise themselves with them - Full details shown at appendix 2.
7. Age specific identification: Proof of status is required. Only photo identification with an expiry date is accepted.
8. In recognition of the obligations of the Centre and School to discharge its duty of care for pupils, if it is deemed necessary, the Manager may contact a member and request additional personal information. Investigations may be completed before a membership is awarded or during a period of membership. It is not incumbent upon the Centre to provide reasons for seeking additional information. This is a supplement to the standard application and is not required as a precursor to all applications. Should circumstances arise where additional information is considered necessary, the Manager will contact a member to request consent. This may take the form of additional Health checks, confirmation of the relationship with other members, background & Social Services reports. Should the results of these reports raise concern, in the first instance the Manager will discuss them with the member. The Manager reserves the right to suspend/cancel /freeze membership if the reports and information is considered unsatisfactory. Information obtained will be dealt with in the strictest confidence. The Centre does not accept any responsibility for financial loss of a member arising out of a suspension or cancelled membership.
Appeals against additional information requests can be lodged with the Directors of OSE Limited who will liaise with the Manager and OS Safeguarding team, and wider if required before providing an outcome of an appeal. The appeal will be the final decision and will impact on all parties connected with a membership.

9. Payment terms /cancellation/termination
Membership is granted and confirmed after receipt of cleared funds to the value of the initial joining fees, pro rata payment and one month`s advance fee. Membership is only valid when payments are up to date.
9.1 Fees are payable in advance by direct debit. collected, on or about 8th and each month thereafter.
9.2 Rejected direct debits. Attract an administration fee of £25 which are added to the account.
Accounts with an outstanding balance must be settled, including administration fee before the next direct debit.
Accounts with balances outstanding for more than 32 days after the original rejected direct debit will be suspended.
9.3 Consecutive rejected debit calls and second rejected debit within 12 months` result in Membership being cancelled. A cancelled membership cannot be reinstated. Outstanding balance must be cleared before a new application is considered. If a new application is accepted the returning member will pay two months` advance fees.
9.4 Cancellation by a member is required in writing /email submitted to the Manager. Cancellation is applied at the end of the Pre-paid month. All payments are non-refundable unless otherwise stated in these Terms and Conditions.
9.5. Cancellations must be submitted 10 days before the direct debit run. Cancellation received within 9 days of the direct debit run will be applied in the next month.
Upon receipt of a cancellation notice The Manager will acknowledge the cancellation confirming of the last Direct Debit and dates of when access rights will cease.
Members transferring to an alternative membership are not cancelled and do not incur additional joining fees.

10 Suspensions.
10.1 Membership can be suspended by the Manager. An individual couple or all members associated with a membership, may forfeit all rights to use the Centre during the period of the Suspension. See Suspension process
11 Frozen Memberships:

11.1 Frozen memberships allow a member to cease payments for an agreed period, forfeiting access rights during the period. Frozen for a minimum of 4 months. Apply in writing to the Manager, stating the reason to freeze the membership. The Manager will assess each request on its merits. Refunds are not issued. No charge is applied when reactivating a frozen membership. An administration charge is applicable if there is a change in the membership. (£10)
11.2 Frozen Memberships apply to all members associated with the membership.
Acceptable reasons to Freeze memberships: - Long term illness/injury and Short-term relocation. Self-isolation and personal financial circumstances are not considered valid.

12.0 Accidents and incidents
12.1 The Centre cannot accept liability for any accident or injury to any member or guest that may occur on the premises or within the grounds, other than that may arise from negligence of the Centre.
12.2 The Centre undertakes to implement processes and practices to safeguard the wellbeing of all users. Members are required to report all accidents and injuries incurred within the Centre immediately, before leaving the site. You can request to speak in a Manager in private. Copy of reports will be forwarded to you on request. Subject to Privacy policy

13. Assignment of rights
13.1 Membership rights and fees are non-transferable. A member sharing membership cards or facilitating access to the Centre or activity to a third party will have their membership cancelled without the right to refund or appeal.
13.2 Members cannot use the facilities, name, images for any commercial purposes; or conduct personal training, swim teaching or coaching of any nature; or any form of commercial activity on the site or within the facilities; and cannot advertise to or solicit users for commercial activity
13.3 Members cannot solicit users to participate in social networks relating to activity in the Centre not previously approved by the manager.

14. Opening hours
14.1 Opening times and activity programmes are published and Displayed four times a year. Programmes account for the "Schools" requirements consequentially each programme will vary. ALL TIMETABLES ARE SUBJECT TO LATE CHANGE AND ALTERATIONS SUBJECT TO THE IMMEDIATE NEEDS of the schools.
14.2. General opening hours and access may vary to the published schedule subject to events. Alterations will be "Displayed" The times of access vary according to membership type.
14.3. The Centre will close or have restrict access on 36 days a year. Access restrictions is "Displayed".
14.4 The Manager reserves the right to close the Centre to carry out emergency maintenance or considering a risk to H & S. Such closures are applied without notice. Closures arising out of emergency evacuation do not attract refunds.
14.5 Members will have no redress or rights to compensation for loss of access if the duration of any one closure in part or all the facilities that does not exceed 48 hours when a result of 13.4
14.6 Members will receive compensation if the Centre is closed partially or fully for more than 48 hrs (other than for the times stated in these Terms and Conditions 13.3), at rates "Displayed".
14.7 The Centre car park is locked outside of trading hours. (See Parking policy)
14.8 Users are not permitted to access the Centre until the published time and must vacate activity areas in time to change and exit the building by the time the Centre closes.

15. Guests.
15.1 Adult members may sign in guests (Excluding for the fitness suite). Guests must participate in the same activity as the member. A guest fee is payable. (Guests pay standard rates for all classes) No more than 3 guests can attend with a member/or couple or family on any one occasion. The member signing in a guest/s must remain in the Centre with all guests and is accountable for the actions of guests. Guests are bound by terms and conditions, code of conduct and rules.
15.2 The Manager reserves the right to refuse access to guests when access would displace members.
15.3 Juniors members 14 + are permitted to sign in guests. Terms and conditions apply.
16 Junior members 14- 17 yrs. Single/individual members
16.1 Application for Junior members 14-17 must be countersigned by an adult. The adult remains responsible for the junior member and all terms and conditions apply. The adult must ensure the Junior member can participate in activity and advise and confirm in writing the Centre of issues that could restrict a Junior undertaking any program, class, or activity.
16.2 Junior member`s transfer automatically to a Single Peak Adult membership upon turning 18. Other memberships are available (OS Pupils exception)
16.3 Junior Family Members 5- 17 yrs. An adult member must accompany, supervise, junior members under 8 yrs. unless attending a supervised or coached activity when the adult must then remain in the Centre. Children under 8 must be accompanied by an adult in changing facilities appropriate to the identified gender of the adult.
16.4 Some activity is limited by age. The adult member is responsible to ensure Junior members do not attend or attempt to attend activity unsuitable for their age group.
(Gender provision is made within the accessible changing rooms Policy is "Displayed")
16.6. Juniors access to the fitness studio. Members under 14 do not have access to the fitness suite. Members 14-16 yrs. Can access CV equipment and suitable free weights. Juniors over 16 have full access. Breaches to these rules will result in the Lead adult being informed. A second breach will result in the suspension of the Junior/pupil member. Further breaches will result in all members associated with a membership being Suspended.

17 GDPR and communications
17.1 Accepting these Terms and Conditions you agree to the use of your details for the Centre /OSE to contact you in regard to the routine activity of the Centre including membership notices, timetables, bookings and promotions of activity within the Centre.
17.2 Personal details will not be shared with third parties unless we have your explicit written consent.
17.3 Member`s information will be held for 12 months after the cancellation of a membership.

18. Limitation of liability
18.1 The Manager reserves the right to make reasonable alterations to the facilities without notice at their absolute discretion. The Centre shall not be liable for any loss incurred by such alterations.
18.2 The Manager reserves the right to withdraw facilities but will use reasonable endeavours to provide notice in advance displaying changes.
18.3 Members are responsible to ensure they are capable of undertaking exercises, class, and activity. Lead adults are responsible for informing the Centre of restrictions on a junior member.
18.4 Members are required to inform the Centre of issues/conditions that may affect their ability to access facilities or activity. The manager reserves the right to conduct an impact assessment in the event of issues/conditions communicated with the Centre. The Centre will make appropriate and practical arrangements to accommodate requests the results/outcome and recommendations will be communicated directly to the member.
18.5. To ensure the Centre are able to supervise appropriately, Members must write to the Manager informing of any change in circumstance or advice regarding health conditions or restrictions placed upon them, if undertaking any form of rehabilitation, under medical supervision or following any serious medical treatment (Not exclusive list). Failure to provide such information may endanger the member, other users, and staff., and may result in action being taken against the member.
18.6 The Manager reserves the right to decline access on grounds of suspected poor health, excessive and dangerous use of facilities. If requested, Members will be required, at their own expense, to provide evidence from appropriately qualified medical advisors that they are fit and capable to undertake exercise programmes.
18.7 The Centre does not accept responsibility for member`s health and cannot advise, comment, or treat a member for any health issue or injury. Appropriate professional medical advice must be sort.

19 Parking vehicles and cycles & access. See parking Policy. The Centre promotes the use of cycling. Cycles must be left in the designated stands and are left at the owner`s risk.
19.1 Electric Charge point tokens are available at reception and time is limited to a maximum of 90 minutes.

20.1 Issues regarding contents of a membership (except finance) should be addressed to the Manager. Issues regarding fees are addressed to the Front of House Manager and referred internally to the Manager.
20.2 Members are issued a membership card. A photograph is required, for identification and safeguarding and placed on record. Persons not identifiable from the recorded image will be refused entry. (In the event of substantive change in your appearance a Member is required to instigate application for a NEW CARD and/or identification photograph. "No charge".
20.3 If any provision of these Terms and Conditions is, or at any time becomes illegal, invalid, or unenforceable in any respect, the legality, validity and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.
20.4 The Centre regularly reviews, corrects, confirms and reissues T & C `s. Updates will be issued to all current members. and "Displayed" and apply from the issue date.
20.5 Users are personally responsible for clothing possessions, jewellery valuables and personal property. No responsibility is accepted for items left on site, in changing rooms, lockers within rooms, grounds or vehicles. Lockers must be cleared daily.
20.6. Membership does not permit or grant access to any other building, facility, or area on the School campus. Members found outside of the permitted areas may have their membership suspended.
20.7. Nothing in these Terms and Conditions shall affect the statutory rights of a consumer nor shall any liability be excluded for death or personal injury caused by the negligence of the Centre, OSE or its employees.
20.8. The Manager reserves the right to cancel a published class when the numbers attending the class fall below the minimum of 4 participants, or in the absence of a qualified instructor.
The Centre undertakes to deliver an average number of classes, accessible hours to the fitness suite and pool over a rolling 21-day period. The contract will be considered discharged if the average is attained.
20.9 Members shall give notice to the Centre of any change of address or personal details.
20.9 Members must conform and abide by rules and standard, safety protocol for all sports and activity as indicated by notices, sports guidance normal operating procedures and common practice and guidance / request of instructors.
20.10. Membership cards remain the property of the Centre; Card must be shown/swiped as requested on each visit and only used by the person to whom it is issued. The card must be carried while in the facilities (excluding swimming).
21. Photography / CCTV
CCTV is operation. Integral for the safe operation of the Centre. All public areas, access and egress points are monitored. Changing rooms are not monitored. Images are deleted after 28 days.

22 Force majeure
Should the Centre be prevented from executing its obligations by force majeure, such as exceptional weather conditions, flood, fire, war, Terrorism, industrial action, disruption to mechanical or electrical supplies, full or partial closure arising from advice or direction of local authorities or government, Operational restrictions imposed by Sport`s National governing bodies, or other unforeseen events, and this is unavoidable,(Including restrictions arising from Covid-19 guidance Local lockdown or other guidance) the Centre shall notify the users as soon as possible, explaining the reason for its inability to execute or need to delay the execution of all or part of the contract. In such circumstances the Centre shall not be deemed to be in breach of this contract and conditions. Fees will not be refunded. This clause shall not, however, affect any Clients right to cancel.

Membership Suspension /Termination and appeal process
Members may under certain circumstances have their membership suspended or terminated.
Suspension can be applied to a single membership and/or all members associated with a membership.
Suspensions can be invoked following a single or repeated breach of terms and conditions/rules/ code of conduct. When "Suspended" ALL access rights are revoked a member may not attend the Centre for any activity or attempt to access via a pay and play arrangement or as a guest. Suspended members can be granted access when supervising a child under 8 years.
Process
- Member(s) will be informed in writing/email of a suspension outlining the reason, actions, and period of suspension.
- A suspension can be applied to the individual or all associated with a membership.
- Suspensions are initially 7 days, during which time the Manager will conduct appropriate enquiries.
- Members may be asked to provide evidence or attend an interview for the Manager to conclude the process.
- The Manager will inform a member in writing of the outcome of the investigation no later than 7 days after the start or the suspension which will include: -
o The reason for the suspension
o Summary of the process (The Manager is at liberty to withhold confidential information, specifically identification of children/minors involved in any action)
o Outcome and action to be taken
Members are not entitled to a refund for any or all activity previously booked or pro rata payment during a suspension.
In the event a suspension arises from actions or events occurring between two members or a member and user. Each case will be considered in isolation. Actions may differ. Actions and reports remain confidential and not be shared between parties.
Actions available to the Manager
- No further action.
- Extend suspension until further enquires and reports are completed.
- Reduce or restrict access by activity or area.
- Cancel individual from single or group membership.
- Cancel all members assigned to a membership.
- Restriction placed on access to the Centre for a fixed term; 7, 14 or 21 days.
- Cancel membership and report to authorities. The Manager and Centre will when requested, cooperate with formal investigations, and share appropriate details with authorities.

Oundle School staff members Suspension/Termination (Supplementary process applied to OS members).
- OS members will be investigated under the same process.
- The Manager will inform the school HR department with full disclosure if a suspension is applied.
- OS HR department will inform the Centre of actions and suspensions taken against any OS employee who is a Member of the Centre. Membership will be suspended on the direction of the school. (All parties associated with the primary member may also be subject to suspension).

Reasons for Suspension
- Repeated breach of terms and conditions.
- Repeated breach of normal operating procedures guidance and rules placing the member or others at risk
o i.e. Diving in shallow water/ jumping barriers/sharing membership card with non-members
- Inappropriate use of facilities or equipment.
- Abuse of staff.
- Health and Safety. Concerns raised over the effect of training which in the view of health and fitness professionals if were to continue, may place the member at risk (Over training/ major weight loss).
- Inappropriate lude and loud behaviours. Breach of clothing standards.
- Application for membership defined by age/activity/ relationship which the applicant(s) are knowingly not entitled.
- Failure to inform the Centre of a substantive change in circumstances.
- Failure to supervise, monitor and moderate behaviour of juniors or guests associated with a membership - where in the view of the manager they or others are placed in danger / harm or risk.


Termination of membership rights
Following suspension membership may be terminated through: -
- Serious breach of Safeguarding regulations.
- Inappropriate, violent insightful and aggressive behaviour through social media platforms.
- Gross misconduct: - Violence against the person or facilities. Bullying, fraudulent, criminal, terrorist activity.
- Drunken, lewd and aggressive behaviour.
- Dangerous driving/speeding.
- Engaging in commercial activity within the grounds and or using the name, facilities, and resources of the Centre for personal gain.
In the event of termination, membership will cease. No further debits will be taken. No refunds are made in respect of an outstanding period of the membership. Fees not relating to membership will be refunded.
Appeal process
- Appeals must be forwarded to the manager within 14 days of the manager`s communication of termination.
- The manager will review and compile information of their decision. New information or statements can be provided by the member. The bundle will be forwarded to the Director of OSE.
- The appeal is a review of the evidence. Including terms and conditions; rules and code of conduct; evidence regarding breach of the Centre NOPs and EAPs; Managers decision and reasons.
- No personal representation may be made by the member in support of their appeal unless requested by the Director of OSE.
The Directors action will be;
- Sustain the manager`s original decision and uphold action.
- Revoke the decision, reinstate, and refund the member.
- Change the decision applying new sanctions or terms.
- The Director is the final arbiter of membership disputes. (There is no process of further appeal or review through the school or other bodies)
- No action or complaint will be accepted or considered against the manager in respect of their original decision.
- The appeal completes the process.
Finance.
There is no appeal process in respect of payment. Set out in the membership Terms and Conditions payment is required in advance in full without exception.
Access is restriction on 36 days a year. Compensation is paid for additional restrictions. Separate arrangements will be applied if a closure exceeds 13 days.

Compensation for closure between 3-13 days Full closure Pool Closed Gym closed Squash/Sport hall closed
Full Member £2 per day Full Single £1.00 per day £1.00 per day £1.00 per day
Couple/ Family £4 Couple £7 Family £1.00 per day £1.00 per day £1.00 per day
OFF peak member £1. per day £.50 per day £50 p per day £50 p per day
Racquet NA NA NA £1.00 per day
Swim Only NA £1 per day NA NA
Fitness £2.00 NA £1.00 per day NA
Leisure card NA NA NA NA
Courses NA NA NA NA

"LC" - Leisure Cards
"LCH" - Leisure Card Holders
LCH are not members and as such have no automatic right of access. The LC scheme is not linked to schemes operated by other venues.
Application
- An application is made per person/online.
- An image will be recorded and assigned to the LC.
- LC are only available to persons over 18 years.
- Annual fee is paid before the cards is issued and on the anniversary of the card being issued.
Parents/Guardians of OS/LJS Pupils are entitled to a FREE leisure card during a pupils` tenure (entitlement confirmed annually). Application carried out through reception. Proof of entitlement is required.
LCH are entitled to;
- Pre book facilities 5 days in advance.
- Discounts off published activity price (Displayed).
- Pay online or at the desk.
- Advance notice of activity and events.
- Joining fee are not applied when moving from a LC to a membership package.
LCH Terms and Conditions:
- All codes of conduct and rules for all areas and activity apply (Displayed).
- Cards must be presented at reception on all occasions when visiting the Centre.
- Only the person recorded as the LCH benefit from discount.
- Rights are non-transferrable.
- Holder found to enable entry to third parties of the LC will have their card cancelled and future applications suspended for 12 months.
- LCs are renewed annually on payment of a fee.
- Replacement cards are charged at £5 (2021 subject to change)
Figure 1 Discount
2020 Booking rights Revision
Classes £1 5 days
Swimming £0.50p None
Court booking NA 5 days
Annual Charge £25
Replacement card charge £5



Photography
Adults
The Centre may photograph or film participants using the Centre.
- Notices will be posted when filming.
- Permission will be obtained before the use of an image.
- Permissions will be required from a responsible adult before children/juniors are photographed or filmed.
- Images not used will be destroyed.
When consent is granted no remuneration will be due and thereafter the Centre will use the image without further notification.

Photography:
Photography is not authorised in shared or public facilities.
Strictly NO photography in the swimming pool or when the image of a swimmer is captured from areas outside the pool.
The Duty Manager has the right to request to view images captured by users if it is believed to include the image of a third party.
The use of cameras, videos mobile phone cameras or any other form of image capture equipment is strictly forbidden outside of the area hired by a client.
Groups hiring areas/space for their exclusive use can with the authority of their party take images. Formally constituted groups/clubs must make their photography policy available to the manager on request.
Party organisers are required to obtain permission/s of parents/guardians of children attending a party/event before images are taken. Images cannot be taken outside of the party areas/room.
CCTV is used for the safety or users and to monitor inappropriate behaviour. Changing rooms are not monitored. Images are deleted after 28 days.




Oundle School Employees Full Membership Supplementary Notice
1. Application process is completed Online or in person
Fees are paid at the Centre in full before memberships are processed.
Membership and access do not go live until the registration process is complete and fees paid

2. OS members are required to provide evidence of their and associated parties entitlement to the scheme.

The Centre review eligibility biannually. Evidence will be provided electronically on your behalf by the school via Oundle School Human Resources department.
Biannual confirmation of entitlement to benefit.
- The employed member must be listed on the OS Payroll on the review dates 1st March or 1st October.
- OS staff members not on the payroll on these dates must provide evidence within 7 days to the Front of House Manager of their continued entitlement. Staff members must confirm the status and names of parties associated with the membership and their continued eligibility.
This must be returned within 7 days of the biannual review to the Front of House
- In the event a staff member does not appear on the payroll they must provide evidence of their entitlement, Membership is suspended until evidence is provided.
- In the event a staff member does not confirm an associated parties` entitlement, the associate membership will be suspended until evidence is provided by the primary staff member.
3. OS Staff members and individuals associated with a staff membership are not entitled to undertake a commercial practice within the Centre or grounds, use the facilities name or participate in activity with a third party within the Centre for commercial gain or in the pursuit of a third party who may gain commercially.
4. All payments are non-refundable.
5. Lockers must be cleared daily (Lockers are checked daily and are not available for permanent use by staff)
6. The Centre parking policy is applied to all members.

Additional services and activity
Membership includes the activity listed in the membership pack.
All other services are charged. Staff members are not entitled to further discounts or eligible for promotions offered to commercial users / public
Courses (Including swimming), personal training, room hire, parties, coaching and premium classes are excluded from the concession. Services outside of the membership are charged at the standard rate
Full terms and condition are available on school intranet
Oundle staff holding the existing Acres membership are entitled to continue using limited facilities. Including swimming (published as members` swim) Squash courts, existing strength and conditioning studio at published times and New fitness studio). All terms and condition apply. Access to other classes courses etc are charged separately.

Termination
Staff and associated parties` membership terminate when employment with the School ceases. Under normal circumstances one month after they are removed from payroll. Immediately in the case of dismissal and Gross Miss Conduct.
Staff must inform the Centre if associated parties should be removed from the membership. (Staff remain accountable for the actions of associated members who have not been removed).
A staff member can retain membership after leaving the employment of the school. Subject to normal commercial rates. (Joining fees are not applicable when transferring).
The entitlement to membership is a benefit of employment with the School. The centre is required to share information regards behaviour/Suspended membership with the employer. Personal and private information relating to health and wellbeing remains confidential and is not shared with the employer. ?

Appendix 1
Terms and conditions "Pupils" Supplementary
Oundle and Laxton Junior School Pupil`s Sports Centre membership
A child joining the Oundle or Laxton Junior school is automatically a member of the Sports Centre.
Pupil Members are subject to the same Terms and Conditions, Rules and Code of Conduct as other members, with following exceptions.
Pupils breaching the terms and conditions can have membership suspended restricting access to the Centre during their free time or during holidays.
Repeated breach of T&C`s and rules will be communicated to "Housemaster/Housemistress" before access is suspended.

Fees: -
The Schools have waived membership charges for pupils during their tenure at the school.
Courses, private coaching, or training are additional services to the membership and services provided by the school and charged separately. Payments must be made at the Centre and cannot be charged to a school account.

Term of membership
Membership is granted while a child remains a pupil. Pupils who leave the school before year 13 membership ceases as members at the end of the term in which they leave the school.
Pupils completing year 13 are automatically granted 12 months` membership FREE of charge. They are at liberty to extend the membership thereafter without incurring a joining fee. Standard commercial fees apply.
Pupils` membership is separate and distinct from a parent (T & C apply to parent/family membership supervision etc)

Access
During published times (School swim squad have access 2 mornings per week term time only). During term house curfews apply.

Booking rights
Courts - Book on the day.
Classes - Book on the day. To pupils over 11 / restrictions apply when physical contact is part of the class
Group bookings for larger spaces (Sports hall /Pool) Pupils can arrange larger bookings via House Parents or Sports staff.
Fitness studio - Accessible for 4th Form
PT/Coaching/Courses - Pupils 16+ must obtain authorisation from HP/DOS and parents. Fees are charged.
Equipment purchased in the Centre are paid for in the Centre

Supervision/Changing rooms
The Centre is always supervised. Pupils should address all queries to the Centre staff.
Pupils under 8 must be accompanied by an appropriate adult
During term time pupils are required to use the dedicated pupil changing rooms. During holidays public changing rooms are available.

Reporting incidents
First Aid, injury, and accidents. Pupils must report injury and accidents resulting from activity in the Centre to the Duty Manager. Seeking First Aid from the management team. ?

Appendix 2
Code of Conduct
The code of conduct outlines the expectations both of customers and staff in the Centre and grounds.

Centre
Management Staff will always be available and accessible during opening hours. Identifiable by distinct uniforms. Staff will be courteous and listen to queries. If not able to address a query directly, they will find or direct users to a colleague that can assist.
Do not be offended if during lessons/course, lifeguards, teachers, and coaches do not respond to enquires or react to your approach as they are concerned with the safety of swimmers/children/participants in their care.

Feedback
"Meet the team "A series of events are held offering users the chance for open discussion and comment, regarding procedure and practices. These sessions aim to enhance users experience when visiting the Centre.
Feedback is always welcome. Feel free to chat to the staff on your likes desires and hopes for the Centre. "Comment Forms" are available at reception or can be submitted via the web site. Please inform us immediately of all incidents and injuries.
If you are dissatisfied with the service or a member of staff, bring this to the attention of the Duty Manager or reception staff.

Behaviour
Users are expected to conduct themselves and behave appropriately in the Centre and grounds.
A dual use site, user will occupy parts of the Centre with children, pupils, and vulnerable adults. Users must recognise the constant presence of children and act appropriately.
Staff will remain courteous and polite. Users are expected to extend the same courtesy.
Irrespective of the reason, poor or inappropriate behaviour will result in users being asked to leave the premises and risk suspension or access to the Centre.
Users are asked to report any inappropriate behaviour or language by pupils, children, or adults to the Duty manager/reception.
No smoking policy is strictly enforced within the Centre and grounds.
Use of changing rooms
- Use the appropriate room according to the activity and gender/assignment.
- Changing in corridors or activity areas is not acceptable.
- Use the cubicles in the changing village and other changing rooms. (Under no circumstances change in the open areas of the village)
- Wait patiently for occupied changing cubicles to become free.
- Accessible changing spaces are designated and are not for general use.
- Use FREE lockers provided. Do not leave belongs loose in changing rooms, pool side or activity areas. Items will be removed.
- Remove personal belongs after attending an activity. Lost property is not held in a secure area and is disposed of regularly.
- Children under 8 must be accompanied by an adult in changing areas who must remain in the building.
- Children 8+ are to use the changing area applicable to their gender/assignment.
- Adults must on no account enter changing areas of the opposite gender when accompanying children,

Toilets
- All toilets are accessible for all.
- First floor toilets are for adult use only.
- Female hygiene units "FHU" are available in all toilets. FHU are not suitable for nappies and other waste.

Drinks/Rehydration
It is essential to remain hydrated. Free water fountains are provided.
- Drinking receptacles are not provided. Fountains allow users to drink and fill bottles.
- Users should provide their own drinking receptacles.
- Glassware is unacceptable and should not be brought into the Centre.
- Hydrate during all activity including swimming.

Dress/clothing/footwear
Appropriate clothing and footwear are to be worn during all sports activity. Appropriate clothing is to be worn throughout your visit to the Centre and grounds.
Pool
- Suitable swim wear is to be worn in the pool area and changing rooms.
o Outdoor footwear must be left in the changing areas. Dedicated indoor footwear is acceptable and can be worn around the pool. Footwear cannot be worn in the pool.
o Swim shorts / trunks should not be baggy (Below the knee) and not worn loose/ or worn below the waist
o Swim wear must not be transparent or be consider revealing.
o Children requiring nappies must use waterproof /watertight nappies.

Fitness suite and classes and rackets sports.
Footwear
- Outdoor shoes must be removed before commencing an activity
o Dirty and wet shoes are considered a slip risk and should not be worn. If no alternative is available ask the supervisor/instructor if shoes are essential.
o Appropriate footwear is essential in the fitness suite.
- Footwear must be clean and provide appropriate support or grip for the activity
- Racket sports. Marking/Black soles are not acceptable .

Clothing
- Should be appropriate for the activity undertaken. Ask the instructor or supervisor for advice.
- Must not be revealing by nature or loose, open, or presenting a snag or trap risk.
- Swim wear is not to be worn for any other activity.

Access
- To avoid being declined access, members should always present/have available membership cards.
- Access is always via the main entrance and access gates.
- A list of dates when the Centre is closed, or access is restricted is displayed.
- The Centre will not open before and will close at the designated time. While staff may be in the building, users will not be offered access before or after the published time.
- Children under 14 are not permitted in the fitness studio.
- CV and Circuit Zone equipment is accessible to members from 14 - 16 years. From access to all other resistance equipment subject to prior induction from 16.
Café
- The café is operated by a subcontractor. While working closely, comments regarding the immediate service or product should be directed to the Café staff.
- Comment forms are available at reception. We welcome comments on all aspects of the Centre service including the Cafe

Recycling - Please use the appropriate bins provided
Prices/ fees/charges are "Displayed" . Prices are subject to change. Members receive notification of any change affecting them directly. Public and Pay and play fees are Displayed.

Supervision of Children
Swimming pool, adults must supervise children:
- 3 - 8 years` maximum ratios of 1:2
- 3months - 3 years children must be supervised by a responsible adult (over 18) on a ratio of 1:1.
- under 3 months of age are not permitted to use the pool.

Parents/guardians/adults must remain in the building when accompanying a child under 8.